Action layer
Notify the right people
The Hub turns guest information into action: alerts, team routing and follow-up until closure.
Unresolved complaint before departure
AC noise reported twice — recover before check-out at 12:00.
Allergy — shellfish
Flag on all F&B outlets and in-villa dining for the full stay.
Anniversary on 6 Aug
Prepare amenity and handwritten card, confirm with Guest Experience.
Late arrival 23:40
Night shift briefing, transfer confirmed, light supper prepared.
Upsell opportunity — private beach dinner
Family leaves 9 Aug. Propose set menu, kids option required.
Fewer missed actions and faster response before the guest leaves.